Refund and Return Policy

At secrets, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our Refund and Return Policy below.

1. Return Eligibility

Items may be returned within [X days] of receipt, provided they are unused, unopened, and in their original packaging. Certain items, such as custom orders or perishable goods, may not be eligible for return.

2. Return Process

To initiate a return, please contact our customer service team at [Contact Information] to obtain a Return Authorization Number (RAN). Include your order number and the reason for the return.

3. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping service or purchasing shipping insurance for items over [X amount].

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [X days].

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [X days] of receipt. We will provide instructions for returning the item and will cover the return shipping costs.

7. Contact Us

If you have any questions regarding our Refund and Return Policy, please reach out to us at [Contact Information].